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Your trusted virtual assistant service.

Frequently Asked Questions
Have questions about how The Anchor Assistant works, what’s included in your support, or what to expect next? You’re in the right place.
Below are answers to the most common questions from new and prospective clients — all designed to give you peace of mind and total clarity before we begin.
Don’t see what you’re looking for? Contact us anytime — we're happy to help.
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What is a virtual executive assistant?A virtual executive assistant supports you remotely by managing your inbox, calendar, task lists, follow-ups, and more — helping you save time, reduce stress, and operate more efficiently.
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What tasks do you handle?We offer support with: Inbox: triage & organization Email: replies & follow-up Calendar: scheduling & buffer time management Task: tracking & project coordination CRM: updates & lead nurturing Admin: systems setup If it’s repeatable and digital, we can likely help!
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What’s your turnaround time?Most standard tasks are completed within 24 business hours. We provide updates during scheduled check-in times. Urgent requests can be flagged for faster turnaround and may include a rush fee.
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What happens after I purchase a plan?You’ll receive: A confirmation email A link to your onboarding form A link to schedule your onboarding call That call marks the official start of your service, and we’ll use it to align on priorities, systems, and tools.
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What if I need more hours?We’ve got you covered! If you find that your current plan isn’t quite enough, you have two flexible options: 1. Add Extra Hours: You can easily purchase additional hours as needed — perfect for busy weeks or special projects. Click here to add more hours to your plan. 2. Upgrade Your Plan: If you consistently need more support, our Executive Support Elite plan offers up to 80 hours/month of high-level assistance. This plan is offered privately to ensure availability. Just contact us to request your upgrade link. We’ll help you find the right fit so your operations stay smooth and stress-free.
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Is my information secure?Yes — keeping your information safe is a top priority. We use trusted tools like LastPass for password sharing, a secure VPN for all work sessions, and password-protected systems to access your accounts. While we take every reasonable precaution to protect your data, including following best practices for digital security, it’s important to understand that no system is completely immune to threats. That said, we’re committed to doing everything in our power to keep your information safe and handled with the utmost care.
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Do you offer refunds?Because we reserve time specifically for each client, all purchases are final. But if you’re unhappy, we’ll do our best to make things right.
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Can I cancel my plan?Absolutely. You can cancel anytime with 14 days’ notice before your next billing cycle. You’ll continue to receive service through the remainder of your current month. Not ready to cancel but need less support? You can also downgrade to a lower plan if your workload shifts. Just reach out, and we’ll help you make the transition smoothly.

Still have questions?
Let’s talk it through.
Contact Us or email inquiries@theanchorassistant.com
Ready to begin?
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