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Refund Policy
Refund Policy for The Anchor Assistant
Last Updated: 3/17/2025
At The Anchor Assistant, we are committed to providing high-quality executive support services. Due to the nature of our work, we have established the following refund policy to ensure clarity and fairness for both parties.
General Refund Policy
✔ All payments for services are final and non-refundable once work has commenced.
✔ Since our services involve time-based work and expertise, refunds cannot be issued for hours already worked or services delivered.
Cancellation & Refunds for Monthly Packages
✔ Clients may cancel their services with 14 days' notice before the next billing cycle.
✔ If a cancellation request is received after the billing cycle has started, the client will retain access to services for the remainder of the paid period, but no partial refunds will be issued.
✔ No refunds will be issued for unused hours within a package once the billing period has begun.
Refunds for One-Time Services & Add-Ons
✔ Payments for one-time services (e.g., rush work, additional hours) are non-refundable once work has started.
✔ If a client decides to cancel before work has begun, they may be eligible for a refund minus any administrative or processing fees.
Exceptions & Special Circumstances
✔ If The Anchor Assistant is unable to fulfill a service due to unforeseen circumstances, we will issue a pro-rated refund based on the remaining unused time.
✔ Refund requests based on dissatisfaction with completed work will be reviewed on a case-by-case basis, but refunds are not guaranteed.
How to Request a Refund
Refund requests must be submitted in writing via email to:
📧 inquiries@theanchorassistant.com
📞 +1(888)629-8987
Refund requests will be reviewed, and clients will receive a response within 5 business days.
Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be effective immediately upon posting to this page.